Resources for First Responders

Tools to help you get the support you need.

First Responder Support Contacts
Support Lines
Support Programs

Ottawa First Responders Support & Family Assistance Fund

The OFRF provides funds for City of Ottawa First Responders; police, fire, and paramedic services (active first responders as well as first responder veterans and retirees) and their family members on their journey towards improving their mental wellness.

The Foundation is willing to consider funding support for many programs including those offered by clinicians in a one-on-one or group format. The Ottawa First Responders Foundation has partnered with local clinicians to provide session times specifically for Ottawa area first responders and their families. This program is designed to help easily connect first responders and their families with clinicians by simplifying the application process and reducing the wait times for sessions.

OFRF does not seek to limit funding to just clinical-type settings. We would rather remain open to consider other avenues towards wellness including those not traditionally covered by most service providers.


  • City of Ottawa Active First Responders (Police, Fire and Paramedic personnel)
  • City of Ottawa First Responder Retirees & Veterans (left service before normal retirement age)
  • City of Ottawa First Responder partner/spouse/dependent

Applicant must be over 18 years of age.

Your application will be confidentially reviewed by the volunteers on the OFRF sub-committee and you will receive an answer within 7 business days of submission.  This information will not be shared with your employer.   All information is collected and secured in accordance with the Information and Privacy Commissioner of Ontario and PHIPA, Personal Health Information Protection Act.  HIPAA compliant: The three components of HIPAA security rule compliance. Keeping patient data safe requires healthcare organizations to exercise best practices in three areas: administrative, physical security, and technical security.

Before applying for financial assistance – clinicians, you will need the contact information for your clinician.  Program providers with specialized training or certification that lead to improving first responder mental health are eligible for the application for financial assistance request – programs supporting mental well-being.  To provide proof of eligibility you will need to upload an image of your workplace ID or contact info for a peer.

The Foundation does have limited funding and requests are based on an annual budget and quarterly approvals.

First Responder Service Contacts

The emergency services in Ottawa each have a support system available. To contact the support, see the corresponding email below.

Support Lines

Tel-Aide Outaouais

French | Française



Un service de confiance

988 National Suicide and Crisis Hotline

Canadians can call or text 9-8-8 to access bilingual, trauma-informed, and culturally appropriate mental health and suicide prevention support. The service is free and can be accessed 24 hours a day, 7 days a week, 365 days a year. Trained crisis responders will listen to you and provide support with compassion, providing a safe space for you to talk.

Support Programs


1-800-267-5463 or 1-800-COP-LINE


Contact (



Before Operational Stress Program

Before Operational Stress (BOS) program available at no-cost for a limited time through Wayfound and partnership with Wounded Warriors Canada.

Wayfound Phone



Register for BOS

Start The Registration Process – Wayfound

In this family, no one stands alone.